Frequently asked questions

SHIPPING

Where do you ship from?


We ship our products directly from Vancouver, BC.




Do you offer free shipping?


Yes! We offer free standard shipping all over Canada. No minimum order required, but please note that this shipping option is untracked and uninsured. You can unlock free tracked shipping on orders over $100 CAD or free express shipping on orders over $150 CAD. For more details, read our Shipping Policy.




When will my order ship?


​All orders are processed within 1-2 business days after payment received. Please, note: business days do not include weekends and holidays. You will receive a confirmation email when your order is ready to be shipped. After we have prepared and dispatched your order, Canada Post takes care of the delivery.




When will my order arrive?


Please, see our estimated delivery times in our Shipping Policy.




How can I track my orders?


If you choose the expedited shipping option, you can enter your tracking number and track your orders here.





RETURNS

Can I cancel or exchange my order?


At the moment, we don't offer cancellation or exchange options. However, if you have any concerns or questions, please reach out to us right away. We will try our best to accommodate your requests.




Can I return a product?


We accept returns within 30 days of the order date if the products, product displays and pouches are not damaged. If you wish to return an item, please send it back unworn in its original packaging. We do not take any responsibility for the return process including shipping or additional fees. Once we have received the product and made sure it is in a qualifying condition, we will issue a full refund within one week.




What can I do if my jewellery is damaged or I received a wrong order?


If you don't love your new handmade jewellery or have any issue with it, please let us know right away! We'll be happy to assist you. You can fill out the Contact Form or drop us an email to contact@elisejewellery.com .





OUR JEWELLERY

How can I best care for my jewellery?


When using plated products, avoid contact with cream, perfume and chemical substances. We would like you to have a longlasting pleasant experience wearing our handmade jewellery. Please, read our detailed Material Guide to learn more about jewellery care.




What materials and stones are your products made of?


Most of our handcrafted products are 24K gold, rose gold or silver plated on brass or copper. We also have a variety of jewellery featuring natural gemstones with spiritual meaning and special healing power. If you like gemstones, you will definitely love our bezel accessories! Learn more about our materials and gemstones in our detailed Material Guide.




Where are your products made?


We're glad you asked! Our jewellery collections are handcrafted in a small workshop located in the heart of Istanbul, Turkey. You'll find it walking down the cobblestone streets right next to the medieval Galata Tower. Galata Tower